For the labor categories listed below, a Master's Degree in a related scientific or technical discipline can be substituted for one year specialized and two years general experience.

ERP PRINCIPLE/SENIOR CM
The ERP Principle/Senior CM provides high-end research, analysis, and evaluation of existing business processes and procedures to identify problems and develop solutions to achieve optimum performance and cost effectiveness.

Functional Requirements:
Provide implementation, configuration and analysis
Provide scoping for projects, matching business requirements to functionality and presentation of report model design
Facilitate process improvement efforts through custom programming, commercial off the shelf software (COTS), or other means
Manage a team of ERP Senior Consultants and Analysts that coordinate the evaluation and redesign of current business processes to ensure effective and efficient use of business information technology and resources, and improve process performance
Recommends and designs cost effective strategies for use of system technology to meet customer information goals and objectives.

Required Experience:
Fifteen (15) years of progressive experience in the design, development and implementation of information systems. At least eight years progressive experience providing ERP solutions to customer needs.

Required Education:
A Master's degree with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

ERP PROJECT DIRECTOR
The ERP Project Director role supports the ERP Project Manager and team throughout the life of the project. The ERP Project Director will act as a consultant on performance support issues, design considerations, and effective approaches to ensuring the success of the project. The ERP Project Director will remain involved at an activity level that allows the project to run smoothly and mitigate challenges, which could impede the successful completion of the project.

Functional Requirements:
Support the ERP Project Manager
Apply years of experience to identifying overall training and support approach
Conduct analysis and assessment of client requirements
Consult with project team and supply experience from previous projects
Provide qualified staff personnel to the project
Resolve discrepancies that are elevated above the project level
Ensure client satisfaction
Provide guidance to the ERP Project Manager, and team, when necessary
Act as a point of contact for the client when project issues are raised

Required Experience:
Fifteen (15) years of progressive experience in managing large-scale computer/communications support activities. Will have proven expertise in the management and control of costs and resources and demonstrated capability in managing multiple projects.

Required Education:
A Master's degree with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

ERP PROJECT MANAGER
The ERP Project Manager role manages overall development efforts. The ERP Project Manager role also includes ensuring the project delivers quality products completed on time and within the prescribed budget. The ERP Project Manager will ensure that the project team is managed in such a way that the team is working harmoniously. The ERP Project Manager will monitor the progress of the project, and ensure that the entire organization involved with the training and performance support effort is aligned.

Functional Requirements:
Provide project team leadership for the on-time and on-budget delivery of the defined scope of work
Develop work plans, budgets, schedules, resource plans, risk management plans, and personnel plans
Manage relationship with training partner and lead project operations
Ensure project goals are clearly articulated, quantified, and shared among the team
Address team project concerns
Manage project team and schedule
Provide technical expertise
Assign responsibilities to team members
Facilitate brainstorming sessions
Use analysis techniques to define root causes and develop solutions
Communicate project concerns to the customer Training Team Manager
Assess training and relevant system information to make good decisions
Share practical experience with the team
Enable teamwork and an atmosphere of open communication
Support the set up of a training database environment
Monitor development of materials from analysis phase through final acceptance
Provide written progress reports to the client

Required Experience:
Twelve (12) years of progressive experience in information systems design and/or management. Experience includes project development from inception to deployment, expertise in management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and/or subcontracts of various types and complexity.

Required Education:
Master's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

ERP SENIOR CONSULTANT
The ERP Senior Consultant role is to guide the developers on the team, provide technical expertise, and ensure that the associated products are delivered on time.

Functional Requirements:
Guide team development efforts to meet schedule
Meet project requirements by leading a team of developers
Provide technical expertise
Assign responsibilities to team members
Reinforce project goals to team members
Use analysis techniques to define root causes and develop solutions
Coach team members
Communicate project concerns to the Project Manager or Project Director
Participate in initial analysis and design of the training approach
Participate in detailed curriculum and course-level design
Understand integration of ERP with client business processes
Learn client business processes and team dynamics
Create high quality deliverables in a timely manner and within budget
Develop training materials (work instructions, concepts, quick reference guides, instructor guides, and exercises)
Conduct technical reviews to ensure the accuracy of training and support material
Share practical experience with the client
Understand terminology associated with the client's business and relevant training courses
Implement technical writing techniques
Design deliverables that we endorse as both friendly and cost-effective
Enable teamwork and an atmosphere of open communication
Conduct knowledge transfer with appropriate client representatives
Support the set up of a training database environment
Develop materials from analysis phase through client acceptance

Required Experience:
Ten (10) years of progressive experience in information systems design, development and implementation.

Required Education:
Master's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

ERP STAFF CONSULTANT
The ERP Staff Consultant role is to guide the developers on the team, provide technical expertise, and ensure that the associated products are delivered on time.

Functional Requirements:
Guide team development efforts to meet schedule
Meet project requirements by leading a team of developers
Provide technical expertise
Assign responsibilities to team members
Reinforce project goals to team members
Use analysis techniques to define root causes and develop solutions
Coach team members
Communicate project concerns to the Project Manager or Project Director
Participate in initial analysis and design of the training approach
Participate in detailed curriculum and course-level design
Understand integration of ERP with client business processes
Learn client business processes and team dynamics
Create high quality deliverables in a timely manner and within budget
Develop training materials (work instructions, concepts, quick reference guides, instructor guides, and exercises)
Conduct technical reviews to ensure the accuracy of training and support material
Share practical experience with the client
Understand terminology associated with the client's business and relevant training courses
Implement technical writing techniques
Design deliverables that we endorse as both friendly and cost-effective
Enable teamwork and an atmosphere of open communication
Conduct knowledge transfer with appropriate client representatives
Support the set up of a training database environment
Develop materials from analysis phase through client acceptance

Required Experience:
Six (6) years of progressive experience in information systems design, development and implementation.

Required Education:
Master's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

ERP ASSOCIATE CONSULTANT
The ERP Associate Consultant's role is to be the core individual designing, creating, developing, and delivering world-class materials that support the overall goals of the project.

Functional Requirements:
Understand integration of ERP with client business processes
Learn client business processes and team dynamics
Work with SMEs to obtain information and ensure technical correctness
Create high quality deliverables in a timely manner and within budget
Develop training materials (work instructions, concepts, quick reference guides, instructor guides, and exercises)
Conduct technical reviews to ensure the accuracy of training and support material
Complete assignments to satisfaction of technical lead, project manager, and client
Communicate project concerns to technical leader
Share practical experience with the client
Understand terminology associated with the client's business and relevant training courses
Implement technical writing techniques
Develop materials that are user-friendly and cost-effective
Enable teamwork and an atmosphere of open communication
Conduct knowledge transfer with appropriate client representatives
Support the set up of a training database environment

Required Experience:
Four (4) years of progressive experience in information systems design, development and implementation.

Required Education:
Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

ERP ASSISTANT CONSULTANT
The ERP Assistant Consultant's role is to be the core individual designing, creating, developing, and delivering world-class materials that support the overall goals of the project.

Functional Requirements:
Understand integration of ERP with client business processes
Learn client business processes and team dynamics
Work with SMEs to obtain information and ensure technical correctness
Create high quality deliverables in a timely manner and within budget
Develop training materials (work instructions, concepts, quick reference guides, instructor guides, and exercises)
Conduct technical reviews to ensure the accuracy of training and support material
Complete assignments to satisfaction of technical lead, project manager, and client
Communicate project concerns to technical leader
Share practical experience with the client
Understand terminology associated with the client's business and relevant training courses
Implement technical writing techniques
Develop materials that are user-friendly and cost-effective
Enable teamwork and an atmosphere of open communication
Conduct knowledge transfer with appropriate client representatives
Support the set up of a training database environment

Required Experience:
Three (3) years of progressive experience in information systems design, development and implementation.

Required Education:
Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

ERP EDITOR
The ERP Editor works closely with the project manager to ensure that documentation prepared by project team members is of the highest quality. The editor is responsible for documentation planning and coordination throughout the project, establishing document standards and then coordinating the efforts of team members and support staff to prepare documentation that complies with these standards. As an advocate for the end users, the editor reviews documentation for clarity and consistency and, as necessary, revises and reorganizes information to improve its readability.

Functional Requirements:
Working with the template developer to identify formats, layout, and styles
Providing input regarding the flow and logic of the curriculum
Identifying the file-naming conventions and directory structure for the project
Preparing document standard
Reviewing project deliverables for quality and consistency
Coordinating production efforts with production support admin

Required Experience:
Three (3) years of technical writing experience including technical documentation experience.

Required Education:
Bachelor's degree from an accredited college or university.

ERP PRODUCTIONS SUPPORT
The ERP Productions Support supports the development and management team to insure the on time delivery of high quality deliverables

Functional Requirements:
Assist with developing document standards
Be fully versed in template use
Assist in maintaining trackers
Coordinate graphics and reproduction for all deliverables
Assist in the development of prototypes and deliverables
Format documentation
Incorporate SME, developer, and editor comments and edits
Print and assemble course materials
Perform quality review of final deliverables

Required Experience:
Three (3) years of technical writing experience including technical documentation experience.

Required Education:
Bachelor's degree from an accredited college or university.

KM PRINCIPLE CONSULTANT
The KM Principle Consultant provides customers with authoritative advice for "knowledge management" activities, including consultation to managers on how to maximize the value of its human capital. "Knowledge management" is a discipline that promotes collaboration and provides an integrated means for capturing the knowledge of staff and transferring it to others on an as-needed basis. This capture and transfer is done through a variety of social networking and technology solutions, often in combination.

Functional Requirements:
Provides technical expertise to clients to coordinate approaches to knowledge management problems
Studies client goals, problems, resources, and practices, for the purpose of assessing readiness for knowledge management. Develops reports based on such studies.
Recommends which knowledge management approaches are appropriate for accomplishing client strategic goals. Recommendations address the cultural, behavioral, technological, and organizational factors that impede or further the use of the client's knowledge assets.
Identifies best practices in the field of knowledge management, by benchmarking other organizations, networking with Chief Knowledge Officers and other professionals in this field, and generally keeping up to date. Reports on best practices.
Facilitates the development of organization-wide knowledge management systems, by collaborating with program and information systems managers and staff.
Consults with program managers and staff who are responsible for knowledge management systems in their respective components and advises managers on how to measure the return on knowledge management investments.
Presents the theory and practice of knowledge management to managers and staff. Assists them to determine how technology and knowledge assets can be applied to program goals and improvements.
Leads teams tasked with assessing and evaluating the overall effectiveness of the client's knowledge management systems.

Required Experience:
Fifteen (15) years of progressive experience in the design, development and implementation of management information systems. At least eight years progressive experience providing Document/Knowledge Management solutions to customer needs.

Required Education:
A Master's degree with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

SENIOR KM CONSULTANT
The Senior KM Consultant develops Knowledge Management strategies for identifying, capturing, sharing, and transforming key information and intellectual assets into enduring value for SSSI customers. Works to embed knowledge sharing into the culture and key business processes in order to improve organizational effectiveness in areas of Standardized Processes, Knowledge Capture and Transfer, Sales Facilitation, Project Development Time, Client Needs, and Creativity and Innovation.

Functional Requirements:
Evaluate and enhance sources and methods for capturing internal explicit knowledge, staff expertise, and relevant industry/business information
Determine and evaluate processes used; identify critical information needed during each stage of the process
Develop standardized methods and collateral for automating processes, documenting processes and maintaining KM systems
Work with various internal disciplines-Human Resources, Information Technology, Business Development-to create an internal infrastructure that supports knowledge sharing
Educate employees on KM efforts, company resources and how they can add value to clients
Research user requirements and technological options for global KM structure
Ensure the continued enhancements of knowledge management techniques which reflect evolving industry trends and standards and new technologies
Perform needs analysis and reporting
Work to ensure integrity and security of corporate data and information
Educate employees on explicit and tacit corporate knowledge through internal newsletters and communications
Continuously assess staff needs and incorporate feedback into processes and knowledge management system
Facilitate access to and sharing of both explicit and tacit corporate knowledge through the creation and education of KM systems
Educate employees on company resources and how they can add value to clients
Document and map workflow and processes using current technologies
Facilitate the discovery of lessons learned through the Postmortem process and facilitate the incorporation of lessons learned into processes
Participate in non-KM Departmental projects or functional areas as team member
Organize and facilitate knowledge sharing events
Establish a formal knowledge management program to identify, define and communicate best practices both internal and external

Required Experience:
Ten (10) years of progressive experience in document management systems design, development and implementation. At least five years progressive experience providing Document/Knowledge Management solutions to customer needs.

Required Education:
Master's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

KM STAFF CONSULTANT
The KM Staff Consultant works with customers to design and develop processes to leverage information and expertise internal and external to the organization. This includes the design and development of technology solutions and associated supporting processes.

Functional Requirements:
Oversee on-site assessment of customer needs and issues and identify project scope and necessary resources.
Responsible for the analysis and documentation of existing workflow and processes for content creation and maintenance, the optimization of those processes and the design, implementation and documentation of any new processes.
Consultant will be responsible for the evaluation, selection, implementation and support of a knowledge management system to support customer user base.
Coordinating all engaged resources to deliver with high quality information and analysis that meets or exceeds customer expectations.

Required Experience:
Six (6) years of progressive experience in document management systems design, development and implementation. At least three years progressive experience providing Document/Knowledge Management solutions to customer needs.

Required Education:
Master's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

PROGRAM MANAGER

Functional Responsibility:
Organizes, directs and manages a series of similar or related projects. Commits corporate assets and makes all project-related decisions including assembling qualified project team members. Will have demonstrated capability for oral and written communications with all levels of management. Interfaces will the Government Contracting Officer (CO), the contract-level Contracting Officer's Technical Representative (COTR), the task order-level COTR(s), government management personnel and customer agency representatives to ensure complete satisfaction.

Required Experience:
Fifteen (15) years of progressive experience in managing large-scale support activities such as business process reengineering; analysis, design and development of information systems; and other organizational improvement activities. Will have proven expertise in the management and control of costs and resources and demonstrated capability in managing multiple projects.

Required Education:
A Master's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

PROJECT MANAGER

Functional Responsibility:
Manages a single, large project (or a group of task orders affecting the same common/standard system). Works directly with the Government Contracting Officer (CO), the contract-level Contracting Officer's Technical Representative (COTR), the task order-level COTR(s), government management personnel and customer agency representatives. If situation warrants, will assist the Program Manager with similar efforts. Ensures that solutions and schedules are implemented in a timely manner.

Required Experience:
Twelve (12) years of progressive experience in business process reengineering; information systems design; and/or management. Experience includes project development from inception to deployment, expertise in management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and/or subcontracts of various types and complexity.

Required Education:
Master's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline or equivalent experience in a technical or business discipline.

TECHNICAL WRITER

Functional Responsibility:
Prepares revisions to and rewrites existing documentation. Creates new documentation from related documentation, conducts examination of subject system or procedure, interviews, and/or possesses experience and/or expertise in subject area. Uses word processor or text processor. Applies excellent writing skills and use of the English language. Applies knowledge of different writing styles and ability to follow the appropriate style for the intended audience. Understands the intended audience and identifies and develops information appropriate for that. Follows a documented process. Learns new tools and processes quickly. Produces accurate work and maintains schedule integrity. Understands copy editing/proofread marks. Understands archiving and retrieval of information.

Required Experience:
Three (3) years of technical writing or documentation experience with one (1) year of specialized technical documentation experience.

Required Education:
A Bachelor's degree from an accredited college or university.

INQUIRIES ANALYST

Functional Responsibility:
Responsible for receiving and resolving inquiries received via telephone, e-mail, fax, or correspondence inquires. The analyst is the initial point-of-contact and able to provide advice, assistance, guidance or counseling in support of customer's management, organizational and business improvement efforts. The analyst interacts with callers to provide accurate, timely information in a professional and courteous manner. Support includes needs assessments, recommendations, design and development of value-based solutions, products and services for high performance organizations. The analyst is also responsible for opening and sorting correspondence; and responding in writing to any correspondence. Analysts use the Inquiries Tracking System to record and document all inquiries; and to generate written responses. The analyst provides word processing support for project as directed. These activities are conducted in a manner that meets or exceeds objectives for technical excellence, timeliness, and customer satisfaction. Make recommendations to change programming or text to enhance the quality of the knowledge base, telephone and inquiries tracking systems.

Required Experience:
Three (3) years of experience in providing advice, assistance, guidance or counseling in support of customers' management, organizational and business improvement efforts.

Required Education:
A Bachelor's degree from an accredited college in related field.

BILLING ANALYST

Functional Responsibility:
The Billing Analyst is the initial point-of-contact for all billing related inquiries and provides advice, assistance, guidance or counseling in support of customers' management, organizational and business improvement efforts. The analyst is responsible for the posting of accounts received and for the reconciliation of billing anomaly suspense accounts, bank statement, returned checks, and stop payment checks; adjusting billing accounts; and initiating refunds to facilities. The analyst receives and resolves telephone calls and correspondence. The technician is also responsible for opening and sorting correspondence received from the lockbox contractor; and responding in writing to billing correspondence including status of facility billing accounts and requests for FDA Taxpayer Identification Numbers. The Inquiry Tracking System to record all telephone and correspondence inquiries and billing anomalies; and to generate written responses. The analyst provides word processing support as directed. These activities are conducted in a manner that meets or exceeds objectives for technical excellence, timeliness, and customer satisfaction.

Required Experience:
Three (3) years in providing advice, assistance, guidance or counseling in support of customers' management, organizational and business improvement efforts.

Required Education:
A Bachelor's degree from accredited college in business, finance, or related field.